Qualifications

*We especially encourage interested applicants with lived experience in a Body of Culture to apply.*

NOTE: This is an in-person position located at our Burlington, VT practice space. This position cannot be done remotely.

Job Description: The Nitty Gritty

(Please note: this is a W-2 employee position including workers compensation coverage and all the benefits and rights of being an employee)

Patient Communications and Scheduling:

1. Monitors and responds to business phone, texts and EHR messages and triages clinical questions to the appropriate therapist

2. Manages the practice email inbox

3. Qualifies clients and schedules clients for Curiosity Calls with yourself (!) or therapist if needed

4. Calls or texts people who registered in EHR but have no appt scheduled

5. Calls or texts people who have registered for a Curiosity Call to ensure the insurance we take (Medicaid for mental health and BCBS for acupuncture) or private pay

6. Schedules intakes for our acupuncturist

7. Ensures acupuncture patients have appts scheduled according to their tx plan (weekly, bi-weekly, or monthly), reaching out to them to help schedule as necessary

8. Monitors acupuncturist and therapists’ calendar to proactively offers clients cancellation spots as appropriate 

9. Verifies acupuncture benefits for patients with BCBS VT (through Claim.MD)

10. Verifies mental health benefits for patients with VT Medicaid (called “Green Mountain Care”) through the Medicaid portal

Space Tending:

1. Ensure plants watered, garbage taken out, paper towels stocked, general cleanliness (you’re not expected to do more than spot-cleaning and some vacuuming especially during Winter with salt and Fall with leaves)

2. Change over acupuncturist’s tables between each patient in an expedient and thorough manner

3. Welcome clients/patients as they arrive, reminder re: shoes and masks

4. Operate music on practice-wide speakers

Inventory, billing, and paying vendors:

1. Processes billing (charging cards and submitting insurance claims), 4 days/week

Orders herbal formulas, supplements, and acupuncture supplies

1. Updates inventory in EHR

2. Arranges drop-ship orders for patients of herbs and supplements

3. Processes ERAs in our EHR

4. Submits corrected claims to BCBS VT and Medicaid as needed

5. Pay all bills not on autopay

Marketing:

1. Post blogs (Rebecca writes) to website

2. Completes registration for community events (4x/year) such as Pride, mental health/wellness fairs

3. Orders new business cards, tincture labels,and signage 2x/year

4. Takes a “road trip” within Burlington quarterly to hang up posters/flyers

5. Update website and therapy listings twice a month (updating availability or putting up “announcement banners”)

6. Manages any paid advertising (ad hoc)

7. Maintains contact with referral sources 
   

Personnel:

1. Responds to administrative support requests from team

2. Responds to therapists’ HR requests including time off and medical leave requests

3. Runs note reports 3x/month with requested deadlines for completion, and tracks progress

4. Audits assessments and tx plans weekly for all new therapists in first 3 months of work

5. Runs “clinician cancelled” reports to ensure continuity of care
   

Licensing and Compliance:

1. Complete any final requests for Medicaid credentialing under Group NPI (NPI 2) for new somatic therapists joining the practice

2. Complete acupuncturist’s professional licensing renewal forms and payment (every two years)

3. Renew Burlington business license (annually)

4. Renew acupuncturist’s CAQH listing every 3 months

Inclusion and Non-Discrimination Statement (credit: Radical Healing)

Systems of power, privilege, and oppression have traditionally created barriers for persons and groups with particular identities, ages, abilities, and histories. We pledge to do all we can to replace such barriers with ever-widening circles of solidarity and mutual respect. We strive to be a center for health and healing that truly welcomes all persons and commits to structuring our work in ways that empower and enhance everyone’s participation.
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We intentionally welcome all. We foster a climate of purposeful inclusion, an environment where all can feel safe, valued, cared for, and given an opportunity to form meaningful connections with each other. We value the diversity of differences which includes (but is not limited to) gender identity and its expression, age, race, ethnicity, and national origin, range of abilities, sexual orientation, financial means, family structure, educational and class status and political perspective.